Refund policy

Thank you for shopping with Pelios. Your satisfaction is our priority, and we’ve outlined a clear and fair policy to address refunds, returns, and exchanges.

1. Returns

• Returns are accepted within 7 days of receiving the product.

• The product must be unused, in original condition, and include all original packaging and tags.

• Returns are applicable for:

  • Damaged or defective products.

  • Incorrect size or product delivered in the form of a product exchange.

2. Exchanges

• Exchanges are allowed one-time** per order** and must be requested within 7 days of receiving the product.

• Exchanges will only be processed for:

  • Damaged or defective products.

  • Size issues.

• Exchanges depend on stock availability. If the requested size or product is out of stock, a refund or store credit will be provided (see Refunds).

3. Refunds

• Refunds will be issued in the following cases:

  • The product is damaged or defective, and an exchange cannot be processed.

  • The product is unavailable for exchange due to stock issues.

• You will either get a store credit valid for 1 year equivalent to the amount you spent or a full refund to your respective bank account.

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• Refunds are processed within 7-10 working days and are credited to your original payment method or bank account.

• Delays may occur due to bank processing times. If you encounter any issues, please get in touch with us at support@godofemotions.com.

4. Store Credit

• Customers can opt for store credit if a product cannot be exchanged or refunded immediately.

• Store credit will be issued within 7 working days of the approved request and must be used within 1 year, effective from the date of amount credited.

5. Shipping for Returns/Exchanges

• We recommend using a trackable shipping method to ensure the safe return of the product.

• Replacement products will be shipped within 7 working days after receiving the returned item.

6. Late or Missing Refunds

• If you haven’t received your refund within the specified time:

  • Double-check your bank account or payment method.

  • Contact your bank, as processing times vary.

  • If the issue persists, email us at support@godofemotions.com for further assistance.

7. Non-Refundable Items

• Items marked as final sale or customized products are not eligible for returns or refunds unless defective or damaged.

We aim to provide a seamless experience and are happy to assist with any issues. For further inquiries or support, contact us at support@godofemotions.com.