Refund policy

Thank you for shopping with Pelios. Your satisfaction is our priority, and we’ve outlined a clear and fair policy to address refunds, returns, and exchanges.

1. Returns

-Returns are accepted within 7 days of receiving the product.

-The product must be unused, in original condition, and include all original packaging and tags.

-Returns are applicable for:

           -Damaged or defective products.

           -Incorrect size or product delivered in the form of a product exchange.

2. Exchanges

-Exchanges are allowed one-time** per order** and must be requested within 7 days of receiving the product.

-Exchanges will only be processed for:

           -Damaged or defective products.

           -Size issues.

-Exchanges depend on stock availability. If the requested size or product is out of stock, a refund or store credit will be provided (see Refunds).

3. Refunds

-Refunds will be issued in the following cases:

         -The product is damaged or defective, and an exchange cannot be processed.

         -The product is unavailable for exchange due to stock issues.

-You will either get a store credit valid for 1 year, equivalent to the amount you spent or a full refund to your respective bank account.

-Refunds are processed within 7-10 working days and are credited to your original payment method or bank account.

-Delays may occur due to bank processing times. If you encounter any issues, please get in touch with us at support@godofemotions.com.

4. Store Credit

-Customers can opt for store credit if a product cannot be exchanged or refunded immediately.

-Store credit will be issued within 7 working days of the approved request and must be used within 1 year, effective from the date of the amount credited.

5. Shipping for Returns/Exchanges

-We recommend using a trackable shipping method to ensure the safe return of the product.

-Replacement products will be shipped within 7 working days after receiving the returned item.

6. Late or Missing Refunds

-If you haven’t received your refund within the specified time:

           -Double-check your bank account or payment method.

           -Contact your bank, as processing times vary.

-If the issue persists, email us at support@godofemotions.com for further assistance.

7. Non-Refundable Items

-Items marked as final sale or customised products are not eligible for returns or refunds unless defective or damaged.

We aim to provide a seamless experience and are happy to assist with any issues. For further inquiries or support, contact us at support@godofemotions.com.